At Mountains of the Moon, our goal is to provide you with something unique and beautiful with which you will be completely satisfied.   If you need to return or exchange an item, we offer you a several options to best suit your situation.

EXCHANGES/STORE CREDITS:  If you change your mind or are unhappy with your purchase, or if an item does not fit, we will gladly exchange it for another item or size, or issue you a store credit for a future purchase (with no expiration date).
Please contact us for an RA# as soon as possible; we must receive the item within 14 days of your receiving it. 

REFUNDS:  If there is a problem with an item due to an error on our part and the item
cannot be fixed or replaced/exchanged, we will offer you a refund.  Please contact us for an RA# as soon as possible (we must approve the return, and must receive the item within 7 days of your receiving it).   

Please contact us first for an RA # (Return Authorization Number) and instructions, either through e-mail or by calling us toll free at 877.875.0689.  Packages without an RA # will be refused.  

*SIZING: To ensure proper fit on clothing items, detailed measurements can be found by clicking on the item picture.  We are also happy to answer any specific sizing questions in advance.

*USED ITEMS: Please note that we do not offer returns or exchanges on used/vintage items from our Rediscovered collection.   
*CANCELLATIONS: Order cancellations are considered returns.  If you must cancel an order before it is shipped, please let us know immediately.  Cancellations on purchases made with credit cards are subject to a 5% cancellation fee.
*QUESTIONS/CONCERNS: We realize that extenuating circumstances do exist; if you are ordering a gift or you are worried about sizing, please contact us before you make your purchase.  We are always willing to work something out, provided arrangements are made in advance of ordering.  We know it can be difficult to make online purchases, so please e-mail us if you have any questions at all regarding our merchandise or return policy.

Thanks for taking the time to read over our policies. We know you'll absolutely love your new piece of eco-fashion or art from Mountains of the Moon!

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